Privacy Policy

Privacy Policy

Last Updated: August 2022

Introduction

We value your privacy and the significance of protecting your data at www.kloudlab.com ("us", "we", "our" or the "Kloudlab"). Our privacy practices for the activities listed below are described in this privacy statement (the "Privacy Statement"). We provide you with information about how we Collect, store, access, and otherwise use personal data about individuals in accordance with your rights. In this policy, "Personal Data" refers to any information that, taken alone or in conjunction with other pieces of information, can identify a specific person.

Our goals and our identity

This privacy statement explains how Kloudlab, its affiliates, and its international branches (collectively, "Kloudlab," "us," "we," or "our") collect, use, and share information about you through our online interfaces (such as websites and mobile applications) that we own and control, including but not limited to www.kloudlab.com (collectively referred to herein as the "Site"). To understand what we do, please carefully read this Privacy Policy. Our Terms & Conditions also apply to your usage of our website. In accordance with this Privacy Statement, Kloudlab is the data controller of all Personal Data (as defined below) collected through the Site and of some Personal Data obtained from third parties if you live or are located in the European Economic Area ("EEA").

What Information is Covered by This Privacy Policy

This Privacy Policy applies to the data we obtain about you through our website. While some of the functions and services on our site can be utilized without disclosing any personal information, these features and services are necessary for the Content Offerings. You might be required to provide "Personal Data" (also known as information that can be used to identify you or "personal information") in order to use certain features and benefits on our site, or we could ask for it from you. Among other things, personal data can include details like your name, email address, IP address, and device identification. You are in charge of making sure that the Personal Data you give Kloudlab is accurate. The Site's functionality, the information you obtain when using the Site, and our ability to reach you may all be hampered by inaccurate information. For instance, since email is one of the key ways we contact with you, it should be kept up to date.

What is Acceptable Use on Our Site?

As stated in this Privacy Policy, we believe that the following are the legal bases for using your personal information:

• our use of your personal information is necessary to carry out our obligations under any contract with you (for instance, to adhere to the Terms and Conditions of our Site, which you accept by using our website, and/or to adhere to our contract to provide Services to you, your academic institution, your employer, or other organization that may be related to you);
• Our legitimate interests include: a) managing, expanding, and developing our company; b) operating our site and offering our services; c) choosing appropriately skilled and qualified suppliers; d) establishing partnerships with businesses and academic institutions; e) conducting research and statistical analysis; f) managing marketing and business development; and g) for internal administrative and auditing needs.
• Consent is required when we need to rely on it to send you particular communications, when you give us specific information, or when local law requires it.

Depending on the kind of personal information utilized and the situation, a certain activity will have one or more legal bases.

If we rely on our (or another party's) legitimate interests to use your personal information, we will conduct a balancing test to make sure that your interests or fundamental rights and freedoms that call for the protection of the personal information do not outweigh our (or the other party's) legitimate interests.

On the basis of your consent, we may occasionally process your personal information for marketing reasons (which you may withdraw at any time as described below).

You can revoke your consent at any time by accessing your profile page, checking the box to remove consent, and instructing us to cease using your personal information in the manner for which we relied on it. If you refuse to give us your consent, it can be difficult for us to continue offering you some of our services.

What Data Do We Collect?

Through the Site, we may learn the following things about users:

1. Details on how you use our site. When users visit our site, we may track, Collect, and combine data about their visit, including information about which pages were seen, when they were accessed, in what sequence, and which links were clicked. We also Collect data from the URLs you used to access our website. It may be necessary to log each user's IP address, operating system, and browser in order to collect this data. A user's Internet Service Provider and the location of their point of connection may be known from an IP address. Your traffic may be directed to the closest regional server using location data to reduce latency and enhance your experience. When you visit our site, we might potentially employ web beacons and cookies. Please see our Cookies Policy for additional details on how we utilize web beacons and cookies.
2. Personal information supplied by you or through third parties. When you create an account, update or modify account information, buy goods or services, respond to a survey, sign up for email updates, participate in one of our open forums, send us an email, and/or take advantage of other services or content offerings on our site, we collect Personal Data from you. In order to react to your inquiries, supply you with the particular Content Offering and/or Services you choose, provide you updates about Content Offerings or other Kloudlab events, and send you emails regarding site maintenance or changes, we may use the Personal Data that you provide.

• Account creation. You might be required to give us certain Personal Data, including your name and email address, if you create an account on our website. Additionally, you have the option to voluntarily give us more Personal Data.
• Updates. You might be able to subscribe to updates from Kloudlab via email or by posting on areas of the website that are only accessible to registered users. You might need to give us Personal Data, including your name and email address, in order to sign up for these Services. 
• Forums. Kloudlab might occasionally provide open forums (the "Forums") where you can post feedback and ideas. You might need to register with us and/or give us Personal Data, including your name and email address, in order to participate in the Forums. Please remember that any information you post or make accessible in forums will be exposed to the general public. In a Forum post, you shouldn't provide any personal information about you or another individual, or any other sensitive or confidential information. Please refer to our Terms & Conditions for more details on how to use our Forums properly. involvement in content offerings. Users of Kloudlab have the option to take part in Content Offerings on or through the Site. You will be required to give us specific information in order for us to perform a Content Offering if you wish to participate. Your name and email address could be among the details included in this information.

If you take part in a Content Offering, we might Collect certain user-generated content from you, such as assignments you submit, assignments that others grade for you, and feedback from peer graders. Additionally, we Collect course information including replies to tests, surveys, and responses to in-video and stand-alone quizzes. Except for the information required to participate in or submit such assignments, tests, or surveys, you should not include any Personal Data or other information of a personal or sensitive character, whether relating to you or another person.

• Verification of Identity. For a few Services, Kloudlab might let you validate your identity. You might need to give us or our third-party identity verification vendor Personal Data including your name, address, date of birth, and a photo ID document in order to sign up for these Services.
• Communications with Kloudlab. When you email us or otherwise get in touch with us, we might get personal information from you.
• Third-Party Websites. When you use our Sites to visit or log in to a third-party website, such Facebook, we might get personal information about you. The text and/or images of your personal data that are accessible from the third-party website may fall under this category. 
• Surveys. When you respond to a survey that is run by us or a Content Provider, we might get personal data from you.
• Partner Sites. While offering such tools and services to Kloudlab users, partner sites that are involved in the Content Offering may also Collect non-financial user information about how each particular user interacts with those partner sites. For the purpose of enhancing our Offerings, the partner sites' services, and the student's educational experience, the partner sites may share that data with Kloudlab. This data consists of details like the duration spent on the partner site and the pages browsed.
• Processing of Third Party Payments. Through a third-party payment processing service provider, Kloudlab offers you the option to pay for Content Offerings and other Services with a credit card or another means. Please be aware that your financial information is Collected and processed by our service provider and not Kloudlab.

How We Make Use of the Data

1. Details on how you use our site. By undertaking statistical analyses of the collective traits and behavior of our users, as well as by assessing demographics and interests with regard to certain areas of our Site, we use information about your use of the Site to develop higher quality, more helpful Services. In order to protect the safety of our Services and the Site, we might also use your information.
2. Information that can be used to identify you, either directly from you or through third parties. Kloudlab will not release any of your Personal Data unless it is directly permitted by you or as specified in this Privacy Policy. We may disclose and use Personal Data in the ways listed below, in addition to the other ways specified in this Privacy Policy, including:

• Providing the Site and our Services. We use the Personal Data you give us to give you access to and use of the Site and to fulfill any requests you make for information, goods, or services.
• Technical assistance and security. When necessary, we may utilize personal data to assist you with technical issues while also preserving the safety of our services and the site.
• To send you messages regarding the Site or Content Offerings, we use Personal Data that is collected when you sign up for one of our many email or update services. If we have a legal right to do so, we may also use your information to contact you in the future and/or archive it.
• You shouldn't include any personally identifying information, sensitive information, or any other information in a Forum post, whether it pertains to you or another individual. During your usage of the Forums, if you choose to post personally identifying information, this information may be obtained. We may make this information available through platform extensions that integrate third-party services, such as mobile applications. We reserve the right to improve and reuse Forum postings that contain personally identifiable information in later releases of the Content Offerings. We might keep a record of this information, use it to get in touch with you or your designee(s) in the future, or give it to the content provider, our commercial partners, or the teacher(s) of the courses you've attended. Without utilizing personally identifiable information, we may also utilize or publish posts made on the forums.
• Participation in Content Offerings. We process the Personal Data you provide to us when you engage in a Content Offering through the Site, including but not limited to keeping track of participation, advancement, and completion of the Content Offerings. We may also disclose your Personal Data and your performance in a specific Content Offering to the instructor(s) who taught it, to teaching assistants or other people the instructor(s) designated to help with the development, modification, or operation of the Content Offering, and to the Content Provider(s) with whom they are associated. We may also do predictive analysis of your success in the Content Offerings using the data collected when you use the Services or take a Content Offering. In cases where we are legally permitted to do so, we may also store this information and/or utilize it for upcoming contacts with you.
• Verification of Identity. We may use the Personal Data we collect to confirm your identity for Services that call for this, as well as to confirm that inputs made to the Site came from you. A vendor for identity verification on the side of a third party could offer this service. After your profile information has been successfully verified, your photo identification document will be removed.
• Communications with or from us. When you email us or contact us in any way, we may use the information you give to reply to your email and/or as stated in this privacy statement. If we are able to do so lawfully, we may also use your information to contact you in the future by archiving it or using it in other communications. Where we send you emails, we might keep track of how you respond to those emails (such when you open them or click on links inside of them). We use this data to enhance and more effectively personalize our conversations with you.
• Our Business Partners Communications. If Content Providers and other Kloudlab business partners are legally permitted to do so, we may divulge your Personal Data to them in order for them to share information about their goods and services that could be of interest to you.
• In order for our Content Providers and other business partners to conduct research on online education, we may share general course data (such as quiz or assignment submissions, grades, and forum discussions), information about your activity on our Site, and demographic data from surveys we run with them.
• Disclosure to Contractors for Kloudlab Operations and Maintenance. To help us deliver our Services to you, we work with a variety of service providers, vendors, and contractors (collectively, "Contractors"). In the process of supplying their goods or services to us so that we in turn can provide our Services to you, our Contractors may have restricted access to your Personal Data. Vendors and suppliers who give us technology, services, and/or content for the upkeep and operation of the Site or the Content Offerings may be considered among these Contractors. These Contractors only have access to the Personal Data that is legitimately required for them to carry out their specific job duties for us.
• Governmental Authorities; Legal Actions and Rights. In order to establish or exercise our legal rights or to protect our property, respond to subpoenas, court orders, or other legal processes, or as otherwise required by law, Kloudlab may disclose your Personal Data to various government agencies. We reserve the right to assert or waive any legal defenses or rights we may have in such circumstances. Additionally, we might divulge your Personal Data when we think it's necessary to look into, stop, or do something about illegitimate or possibly unlawful activity; to safeguard the rights, safety, or security of Kloudlab, the Site, our users, clients, or others; or in connection with our Terms and Conditions and other agreements.
• Disclosure to Potential Buyers. In the event that Kloudlab sells all or a substantial portion of its equity, business, or assets—to which your personal information relates—or merges with another company, transfers its assets, or both, Kloudlab may disclose and/or transfer your personal information to an acquirer, assignee, or other successor entity. 
• e-Readers. If you use specific e-Readers or other devices to access Kloudlab products, we may obtain Personal Data about that use. We may archive the Personal Data and use it for research, business, or other purposes.

External Links

 For your convenience, we might offer links to websites run by businesses other than Kloudlab ("Third Party Sites") that we think you might find interesting. If we don't have a valid reason to do so, we won't give your Personal Data to these Third Party Sites. We don't support and aren't accountable for these Third Party Sites' privacy practices. You should read the privacy statement on the other website before choosing to click on a link to one of these Third Party Sites to see how that Third Party Site collects and uses your Personal Data.

Retention of Personally Identifiable

Your Personal Data is only retained for as long as is required to fulfill the reasons for which it was collected and processed. The duration for which we keep personal data depends on its intended use and whether it's necessary to uphold, exercise, or defend our legal rights or to comply with legal obligations.

Security and Confidentiality of Personally Identifiable Information

Except as otherwise provided in this Privacy Policy or unless such disclosure is required in particular circumstances, such as a physical threat to you or others, as permitted by applicable law, we will protect your Personal Data with industry-standard physical, technical, and administrative security measures. We will also not disclose it to third parties without your consent or except as otherwise provided in this Privacy Policy. We cannot guarantee the security of Personal Data since there is a small chance that an unauthorized third party will be able to get around our security measures or that your information will be intercepted during transmission over the Internet because it is not a completely secure environment. It is your duty to keep your login details secure. Please be aware that emails are frequently not encrypted and shouldn't be regarded as secure.

Your Personal Data: Your Rights

 Changing or Erasing Your Personal Information

Regarding your personal data, you are entitled to a number of rights. You have access to your personal data and can verify that it is still accurate and current. You can also decide whether or not you want to receive information from us or certain of our partners, as well as ask us to remove or provide you a copy of your personal information.

Email is another way to get in touch with us if you need more information about your rights or want to exercise any of them. These rights include:

• Right to Access if you live or are located in the EEA, the United Kingdom, Switzerland, or another area that provides comparable safeguards. You have the right to get a copy of the personal information about you that we are currently processing.
• The Right to Correction. You have the right to request that any incomplete or incorrect personal information about you that we process be corrected.
• The Right to Forget (right to erasure). You have the right to ask us to erase any personal information we may have about you, but we are not required to comply if we need to keep the information to meet legal requirements, carry out legal proceedings, or defend against legal claims.
• The Right to Limit Processing. Unless we are unable to delete the data due to a legal or other obligation or because you do not want us to delete it, you have the right to restrict our processing of your personal data if you believe it to be inaccurate, our processing is unlawful, or if we no longer need to process it for a particular purpose.
• Portability Rights. If you have provided us with personal information, and we are processing that information with your consent or to carry out a contract with you or a third party who uses www.kloudlab.com services, you have the right to receive that information in a structured, electronic format and to have it transferred to another data controller.
• The Ability to Object. You have the right to object to our use of your personal data when it is necessary to protect our legitimate interests, depending on the specifics of your situation. Unless we have compelling legitimate grounds for processing that outweigh your interests and rights, or unless we need to keep processing the data to establish, exercise, or defend a legal claim, we will abide by your request.
• The Right Against Discrimination. Due to the fact that you have exercised any of your rights, you are not entitled to be denied service or to have your experience changed.

Please be aware that under certain conditions, such as when we must keep your Personal Data to satisfy a legal requirement, your Personal Data may be exempt from such requests. We might need certain details from you when you email us with a request so that we can verify your identity.

Consumer Privacy Act of California

California residents have the right to know what personal information about them is collected, to have that information deleted, to choose not to have that information sold, and to be treated fairly if they choose to exercise any of these rights, according to the California Consumer Privacy Act ("CCPA"). None of the information that Kloudlab Collects about you is sold.

International Data Protection Laws

The majority of the servers used to run and manage our sites are situated in the US. Your Personal Data may be sent outside of the nation in which you reside or are located, including to the United States, in order to provide our products and Services to you. As a result, if you live or are based outside of the United States, your personal information may be transferred to other countries, including those that might not offer the same degree of security for your personal information. We are dedicated to maintaining the privacy and secrecy of Personal Data throughout transit. To the extent permitted by applicable law, we take the necessary measures to offer the same level of protection for the processing carried out in any such countries as you would have within the EEA or other regions if you reside or are located in the EEA, the United Kingdom, Switzerland, or another region that offers comparable protections.

Changes to Our Privacy Policy

 This Policy is subject to change at any time. A revised version of this Policy will be posted on this website if we decide to amend it. If needed by law, we may also notify you of changes in another method that we feel is fairly likely to reach you, such as via email (if we already have your contact information via an account you have with us) or another way through the Platform. Any changes to this privacy statement will take effect after we post them online and/or when they are implemented on the platform (or as otherwise indicated at the time of posting). In any situations, your continuing use of the Platform following the posting of an amended Privacy Policy signifies that you agree to its terms.

Children’s Privacy

Children are generally not permitted to use the Platform, and we do not voluntarily collect any personal information from them. We consider anyone younger than 13 to be a "child." If we discover that we have obtained a child's personal information without getting permission from the child's parent or legal guardian, we will delete it. We invite concerned parents to get in touch with us.

Complaints

Please get in touch with us using the details below if you have a complaint about this policy or any aspect of your personal information that we maintain. You have the option to file a complaint with the local data protection authority if you're not happy.

Cookie Policy

The use of cookies and other similar technologies by Kloudlab on its website is described in this cookie policy. The information in this cookie policy may occasionally be changed by Kloudlab. For purposes of using the Kloudlab website, only the most recent version is applicable.

What are Cookies?

We shall simply refer to cookies and related technologies as "cookies" for the sake of simplicity. We refer to the following elements when we say this.

Cookies are small files that are placed and read in the browser of your computer, smartphone or other device (hereinafter referred to as ‘Device’) when using this website. Cookies can occasionally be transient (known as "Session Cookies") and are removed when the browser is closed. Other cookies, known as "Permanent Cookies," like the one that remembers you are logged in, stay on your computer or device until they expire or you erase them.

Tags and pixels are interchangeable terms. When you access this website, your browser (such as Google Chrome, Safari, or Internet Explorer) will run these pieces of code. These pieces of code have the ability to store information about your Device, including Cookies, your IP address, and other data. Cookies and Tags may be set either directly by Kloudlab (referred to as "First Party Cookies") or by third parties that Kloudlab hires to provide a particular service (referred to as "Third Party Cookies").

Why does Kloudlab use cookies?

Cookies are used by Kloudlab for the following purposes:

• "Necessary cookies" are those that the website needs to function properly.
• "Analytical cookies" to gather data on how the website is used. These statistics are compiled using data from a large number of users, making it impossible to identify particular visitors like you.

Necessary Cookies

Cookies that ensure the page loads properly and displays at its best for your screen resolution are two examples of these essential cookies that are required to utilize this website.

Analytical Cookies

These track how our websites and apps are used. They enable us to find issues or enhance functionality.

Examples include cookies that track the number of visitors, the length of a visit, and the sequence of pages visited. Test designs and identify error messages to improve the user experience.

How do I remove or turn off cookies?

At any moment, you may disable or remove cookies using the cookie management tool at the bottom of this page. You may control or prevent the installation of cookies by changing the settings in your browser. Additionally, you may always remove cookies that have already been set up on your computer or mobile device.

Please be aware that this website could stop functioning properly if you delete or disable cookies in your browser.

Finally, we advise reading the Kloudlab Privacy Policy as well. After all, there is a link between our cookie policy and the privacy policy. Additionally, the Privacy Policy explains the kind of personal information we may get about you when you use our online services, why we gather it, and how we use and manage it.

Details or Complaints

You can get in touch with us if you have any inquiries or grievances about the Services or our cookie rules. Please email us if you have any inquiries about our services or products.

Please be aware that email exchanges are not always safe, therefore you should avoid sending us any sensitive information (such as credit card numbers) by email.

Contact Us

We've made it easy for you to seek a copy of your information, unsubscribe from our email list, ask a question regarding the privacy of your data, or request that your data be deleted:

E-Mail: support@kloudlab.us